Who we serve
Built around the aviation ecosystem — not adapted to it.
Airlines, airports, cargo operators, MROs, ground-service providers, regulators and the capital behind them face different risks, contracts and pressure points. Our work starts from each operating model, not from a generic service list.
Sector 01 — Airlines
Every rupee of airline margin is earned twice: once in the market, once in the controls
Thin margins mean airline performance is decided as much by leakage, contract enforcement and decision quality as by network strategy. We work where those three meet — for boards, audit committees, CFOs and commercial leadership.
What typically puts airline performance at risk
- Route and network profitability views that shift depending on who built the allocation model
- Pricing and revenue-management overrides applied outside documented authority
- Group and corporate sales leakage — negotiated fares, deposits and materialisation left unreconciled
- Distribution cost and commission structures that outlive the deals that justified them
- Refund, waiver and exception volumes rising faster than disruption events explain
- Fuel, ground handling and airport charges invoiced against rates nobody re-verifies
- MRO, warranty and supplier claims that expire unclaimed while maintenance costs are absorbed
- Internal audit coverage gaps — finance-weighted plans that miss commercial and operational risk
- Transformation benefit slippage hidden behind milestone-green programme reporting
- Management information the board receives but cannot fully rely on
How RaKi helps airlines
Revenue & commercial assurance
Passenger, cargo, ancillary and loyalty revenue controls — pricing, distribution, interline, group sales and refund leakage identified and recovered.
Explore capabilityInternal audit & assurance
Aviation-native audit universes, risk-based plans, co-sourcing and effectiveness reviews built around what actually moves an airline P&L.
Explore capabilityCost & contract assurance
Fuel, handling, airport charges, catering, leases and MRO contracts audited against what was actually agreed — and claims pursued.
Explore capabilityStrategy & performance
Business-plan challenge, route-profitability rebuilds, KPI architecture and transformation assurance with named ownership.
Explore capabilityTypical engagement shapes
A time-boxed, data-led review across the revenue chain — fare filing to settlement — covering waivers, refunds, group sales, interline and agency incentives. Output is a quantified leakage map, ranked recovery actions and the control fixes that stop recurrence.
Assessment of the audit function against aviation risk coverage, skills, analytics use and audit-committee reporting — followed, where wanted, by co-sourced delivery of the audits the in-house team cannot yet staff.
Independent validation that programme benefits are real, baselined and landing in the P&L — with early warning to the executive when milestone reporting and financial outcomes diverge.
Start from the challenge: revenue is leaking and nobody can say where
Sector 02 — Airports
Airports run on contracts — performance depends on whether they are enforced
An airport's income and cost base sit inside concession agreements, handling contracts, capital programmes and regulated charges. Small percentage slippage across those instruments compounds quietly. We give airport boards and CFOs independent line of sight.
What typically puts airport performance at risk
- Aeronautical revenue — landing, parking and passenger charges billed off incomplete or stale movement data
- Non-aeronautical revenue underperforming against footfall with no shared view of why
- Concession revenue-share declarations accepted without independent sales verification
- Retail and duty-free controls that rely on the concessionaire's own reporting
- Ground-handling licences and charges enforced unevenly across operators
- Capital programmes drifting on scope, variation orders and claims exposure
- Procurement concentration and single-source awards that no one has stress-tested
- Passenger service quality (PSQ) penalties and incentives measured by the party they reward
- Regulatory compliance evidence assembled at review time rather than maintained
- Security and business-continuity arrangements untested against realistic disruption
How RaKi helps airports
Cost & contract assurance
Concession, retail, handling and construction contracts audited against declared revenue, agreed rates and delivered obligations.
Explore capabilityRevenue & commercial assurance
Aeronautical billing completeness, concession revenue verification and non-aeronautical yield controls across the terminal estate.
Explore capabilityGovernance & risk
Enterprise risk, regulatory readiness, capital-programme governance and business-continuity frameworks fit for a regulated operator.
Explore capabilityData, digital & AI assurance
Continuous monitoring of movement data, billing feeds and concession declarations — exceptions surfaced as they occur, not at year-end.
Explore capabilityTypical engagement shapes
Independent testing of concessionaire sales declarations against POS data, footfall and category benchmarks — with revenue-share recalculation, audit-clause enforcement and a repeatable verification routine handed to the airport team.
Full-population reconciliation of aircraft movements to invoiced landing, parking and passenger charges — identifying unbilled movements, misapplied tariffs and exemptions granted outside authority.
Independent review of programme governance, variation-order controls, contractor claims exposure and benefit baselines — reported to the board in decision-useful form while there is still time to act.
Start from the challenge: suppliers are paid in full, obligations are not delivered in full
Sector 03 — Cargo operators
Cargo revenue is settled months after the freight flies — that gap is where value disappears
Between rating, AWB capture, interline proration and agent settlement, cargo income passes through more hands and systems than almost any other airline revenue stream. We close the gap between what was flown and what was banked.
What typically puts cargo performance at risk
- Rating and AWB errors — spot rates, dimensional weight and surcharges applied inconsistently across stations
- Interline and SPA settlements accepted as billed, without independent proration checks
- GSA commissions and incentives paid against sales figures the GSA itself reports
- Handling and trucking contracts invoiced above contracted rates or for services not evidenced
- ULD losses and demurrage recoveries written off rather than pursued
- Capacity and yield decisions taken on management information that lags the market
How RaKi helps cargo operators
Revenue & commercial assurance
Rating accuracy, AWB-to-cash reconciliation, interline settlement checks and GSA incentive verification across the network.
Explore capabilityCost & contract assurance
Handling, trucking and terminal contracts enforced against agreed rates, SLAs and evidence of delivery.
Explore capabilityData, digital & AI assurance
Full-population exception analytics across AWBs, rates and settlements — replacing sample-based station checks.
Explore capabilityStart from the challenge: revenue is leaking and nobody can say where
Sector 04 — MRO organisations
Maintenance costs are scrutinised line by line — maintenance entitlements rarely are
Warranty rights, OEM guarantees, pooling credits and supplier obligations are earned in contracts and lost in workflow. We help MROs and airline engineering divisions recover what they are already owed and control what they spend.
What typically puts MRO performance at risk
- Warranty and guarantee claims never raised because removals are not screened for entitlement
- OEM reliability guarantees and pooling arrangements untracked after contract signature
- Parts and inventory controls — rotable float, scrap authorisation and consignment stock discipline
- Repair turnaround times and vendor performance unmanaged against contract terms
- Manhour costing and work-order data too weak to price or challenge maintenance work
- Engineering finance visibility — no reliable bridge from maintenance events to cost outcomes
How RaKi helps MRO organisations
Cost & contract assurance
Warranty entitlement reviews, claim recovery, supplier contract enforcement and maintenance cost controls.
Explore capabilityInternal audit & assurance
Audit coverage of stores, work orders, subcontracting and certification-adjacent processes by people who know a hangar floor.
Explore capabilityStrategy & performance
Shop productivity, TAT economics and engineering KPI architecture that links maintenance events to financial outcomes.
Explore capabilityStart from the challenge: warranty entitlements expire quietly while costs are absorbed
Sector 05 — Ground services
Ground handling margins are made turn by turn — and lost invoice by invoice
High headcount, dispersed stations and per-turn billing make ground services unusually exposed to quiet erosion: unbilled services, roster inflation and station-level control drift. We bring the discipline of full-population evidence to a business that runs on volume.
What typically puts ground-services performance at risk
- SLA and billing accuracy — turns handled but never invoiced, or invoiced below the applicable rate card
- Ad-hoc and out-of-scope services delivered on goodwill and never charged
- Manpower productivity — rostered hours drifting from flight-schedule demand
- Equipment utilisation and maintenance spend unmanaged across stations
- Station-level control environments that vary with whoever runs the station
- Contract renewals negotiated without evidence of true cost-to-serve per customer
How RaKi helps ground-service providers
Cost & contract assurance
Flight-by-flight reconciliation of services delivered to services billed, and rate-card enforcement across customers.
Explore capabilityFraud & investigations
Station-level fraud-risk assessment, whistleblowing channels and data-led detection across payroll, procurement and billing.
Explore capabilityStrategy & performance
Manpower productivity, cost-to-serve analysis and KPI architecture that make station performance comparable and manageable.
Explore capabilityStart from the challenge: fraud is discovered by accident, not by design
Sector 06 — Regulators & government
Public accountability needs private-sector evidence standards
Ministries, authorities and state-owned aviation entities answer for performance they do not directly operate. We provide the independent reviews, governance frameworks and readiness assessments that let public stewards act on evidence rather than assertion.
Where public-sector aviation oversight comes under strain
- State-owned operator performance reported by the operator itself, with no independent check
- Governance and delegation frameworks that predate the entity's current scale and mandate
- Large infrastructure and modernisation programmes without independent programme assurance
- Regulatory readiness — compliance evidence assembled reactively before audits and reviews
- Policy decisions made on operator-supplied data of unverified quality
How RaKi helps regulators and government entities
Governance & risk
Board governance, delegation of authority, enterprise-risk frameworks and regulatory-readiness assessments for public aviation bodies.
Explore capabilityInternal audit & assurance
Independent performance and control reviews of state-owned carriers, airports and programmes — reported without fear or favour.
Explore capabilityStrategy & performance
Turnaround credibility assessment, benchmarking and KPI frameworks that make operator performance independently measurable.
Explore capabilityStart from the challenge: reporting is lengthy but not decision-useful
Sector 07 — Investors & lenders
Aviation numbers reward the investor who checks how they were made
Airline and airport economics contain judgement calls — route allocations, maintenance provisioning, benefit claims — that materially move EBITDA. We give funds, lenders and lessors an operator-grade read of the assets they are backing, before and after the money moves.
Where aviation investments carry hidden exposure
- Diligence built on management information whose reliability was never independently tested
- Revenue quality — leakage, one-off recoveries and aggressive accrual choices flattering run-rate EBITDA
- Maintenance and warranty positions that understate future cash costs or overstate recoverables
- Turnaround plans whose benefit claims have no baseline, owner or tracking mechanism
- Covenant and post-investment monitoring fed by the same unverified reporting
How RaKi helps investors and lenders
Strategy & performance
Business-plan challenge, operational diligence and turnaround-plan credibility assessment by aviation operators, not generalists.
Explore capabilityRevenue & commercial assurance
Revenue-quality review — how durable the income is, where it leaks and what recoverable value sits unclaimed in the asset.
Explore capabilityGovernance & risk
Post-investment governance design, board reporting and independent monitoring that keep the thesis measurable after close.
Explore capabilityStart from the challenge: decisions rely on numbers no one fully trusts
Start a conversation
Tell us which seat you sit in. We will start from what is at risk in it.
Board member, CFO, CAE, commercial leader or investor — bring one question about your operation and we will show you how we would answer it.
Request a confidential 45-minute diagnostic